Product link from a comment
Trigger: comment LINK. Message: a greeting, the product link, and an "Ask first" button for follow-up questions.
TEMPLATES
Start from a template, make it your own.
Sample DM flows you can use as a starting point. You can change each template's keywords, message text, and reply buttons in the autoDM dashboard.
Sales and promos
Flash sale from a story
Trigger: reply SALE. Message: the promo link, the deadline, and a "Chat with admin" button.
Launch promo code
Trigger: comment MAU ("I want it") on a campaign post. Message: a discount code and how to use it.
Creators and education
Send a free e-book
Trigger: comment MAU. Message: the e-book link and a question asking if they want to hear when the class opens.
Welcome new followers
Message: a short intro, a link to your best content, and buttons to pick the topics they're interested in.
Webinar sign-up
Trigger: poll answer "I'm in". Message: the registration link and a schedule reminder.
Customer service
Shipping and opening hours FAQ
Trigger: the keyword ONGKIR (shipping) or JAM (hours). Message: a short answer and a button to talk to the support team.
Collect WhatsApp numbers
Message: ask for permission and a WhatsApp number to confirm orders, then save it as a contact with a tag.
Hand off to the support team
Trigger: the word "admin" or "CS". Action: the conversation is handed to a team member in the shared inbox (Growth plan and up).
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