99.0% monthly target
We aim for 99.0% monthly availability on all paid plans, as set out in the Service Level Agreement.
STATUS
autoDM system status
This page shows the current condition of each part of the autoDM service. The statuses below update automatically from our monitoring system.
[Last updated: filled in automatically by the monitoring system]
Service components
| Component | Status | Details |
|---|---|---|
| autoDM web app | [Live status] | Dashboard, login, and account settings |
| Instagram event intake | [Live status] | Comments, story replies, follows, and DMs sent by Meta |
| Automation delivery | [Live status] | DMs and comment replies sent by autoDM |
| AI replies | [Live status] | Only for plans with AI features |
| Payments (DOKU) | [Live status] | Checkout and plan activation |
The status column is filled in by the monitoring system on the live site. Meta or Instagram outages are shown as notes, since they're outside our control.
Service commitments
Maintenance 00.00 to 04.00 WIB
Scheduled maintenance happens in this window, with at least 48 hours' notice by email.
Support on business days
Monday to Friday, 09.00 to 18.00 WIB, except national holidays.