Data Deletion Instructions
In shortYou can ask us to delete the data autoDM holds about you at any time. Customers can remove autoDM from their Instagram settings or disconnect inside autoDM. Anyone, including people who only messaged or commented on a business that uses autoDM, can email privacy@autodm.kalachakra.io. We acknowledge requests within 3 × 24 hours and complete them within 30 days.
1. Who this page is for
This page explains how to delete personal data held by PT Kalachakra Wisnu Indonesia, trading as autoDM, in connection with the autoDM service. It applies to:
- Customers: businesses and individuals who connected an Instagram professional account to autoDM; and
- Subscribers: Instagram users who sent a direct message, replied to a story or commented on the account of a business that uses autoDM.
How we use this data is described in our Privacy Policy.
2. Remove autoDM from your Instagram account
If you connected your Instagram account to autoDM, you can remove our access directly in Instagram:
- Open Instagram and go to your profile.
- Tap the menu, then Settings and activity.
- Open Website permissions, then Apps and websites.
- Under Active, find AutoDM - IG and tap Remove.
When you remove the app, Meta notifies us. We stop all Automations for that account, delete its access token straight away, and delete the Instagram data linked to it as described in section 5.
3. Disconnect or close your autoDM account
From your autoDM account settings you can disconnect a connected Instagram account at any time. Disconnecting has the same effect as removing the app in Instagram. To delete your entire autoDM account, including your Customer Content, close your account from the account settings or email us as described in section 4.
4. Request deletion by email
Anyone can ask us to delete their data by emailing privacy@autodm.kalachakra.io with the subject Data deletion request. Please include:
- your Instagram username;
- if you are a Customer, the email address of your autoDM account; and
- if you are a Subscriber, the Instagram username of the business you interacted with.
We may ask you to confirm that you control the account before we act. We acknowledge your request within 3 × 24 hours and complete it within 30 days, then reply to confirm what was deleted.
If you are a Subscriber, you can also ask the business directly. We process Subscriber Data on behalf of that business, and we will tell them when we act on your request.
5. What we delete
| Data | What happens |
|---|---|
| Instagram access tokens and connection data | Deleted immediately when the account is disconnected or removed |
| Subscriber Data: Instagram-scoped IDs, usernames, messages, comments, story replies, replies sent, and tags or notes | Deleted within 30 days of the request |
| Conversation and AI logs | Deleted within 30 days of the request |
| Account data and Customer Content (when you close your account) | Deleted within 30 days of closure |
| Backups | Purged within 90 days as backups expire |
We keep only what the law requires or what is needed to protect the Service: billing and tax records for 10 years under Indonesian tax and company law, and security and access logs for up to 12 months. These records are not used to run Automations.
6. Requests received through Meta
If you delete your Instagram account or ask Meta to delete the data that apps received from you, Meta sends us a deletion request. We handle it in the same way as an email request and give Meta a confirmation code, which you can quote to us if you want to check the status of your request.
7. Contact
PT Kalachakra Wisnu Indonesia (autoDM)
Attn: Data Protection
Epicentrum Walk Suite Building, 5th Floor, Office Suite South 529A, Rasuna Epicentrum CBD, Jl. HR Rasuna Said, Jakarta Selatan, DKI Jakarta, Indonesia
privacy@autodm.kalachakra.io