autoDM / Legal

Acceptable Use Policy

Effective 23 October 2026 · PT Kalachakra Wisnu Indonesia (“autoDM”)

In shortUse autoDM to have useful conversations with people who have chosen to interact with your Instagram account. Do not spam, deceive, harass, scrape or break Instagram’s rules. If you do, we may pause your automations or close your account. Report abuse to support@autodm.kalachakra.io.

1. Why this policy exists

autoDM sends messages on your behalf to real people on Instagram. How you use it affects those people, other autoDM Customers, and our standing with Meta, whose APIs the whole Service depends on. This Acceptable Use Policy (“AUP”) sets the minimum standard every Customer must meet. It forms part of our Terms of Service, and capitalised terms have the meaning given there.

2. Follow Instagram’s and Meta’s rules

You must comply with every Meta and Instagram policy that applies to your account and to automated messaging, as updated from time to time, including:

  • the Meta Platform Terms and Developer Policies;
  • Instagram’s Terms of Use and Community Guidelines;
  • Meta’s Messaging Policies for Instagram, including the standard messaging window, the rules on message tags and the limits on promotional content; and
  • Meta’s Commerce Policies, if you sell products or services.

If a Meta rule is stricter than this AUP, the Meta rule applies. If Meta restricts your Instagram account, we may have to pause your Automations whether or not you have breached this AUP.

3. Messaging standards

You may only message Subscribers who have interacted with your Connected Instagram Account in a way that permits a reply under Instagram’s policies (for example by commenting on your post, replying to your story, following you, or sending you a direct message). When messaging Subscribers you must not:

  • send messages the Subscriber has not reasonably invited, or continue messaging a Subscriber who has asked you to stop;
  • send bulk, repetitive or templated messages that are unrelated to the Subscriber’s interaction;
  • use comment or story triggers as a pretext to send unrelated promotions;
  • disguise the commercial nature of a message, or who it is from;
  • pretend to be a person when the Subscriber asks whether they are talking to a bot, or where law or Meta’s policies require you to disclose automation;
  • create a false sense of urgency, use manipulative design patterns, or pressure Subscribers into decisions;
  • offer or request anything in exchange for engagement (likes, follows, comments) in a way that Instagram prohibits; or
  • use the Service to run contests, giveaways or promotions that do not comply with Instagram’s Promotion Guidelines and applicable law.

4. Prohibited content

You must not use the Service to send, store or promote content that:

  • is illegal under Indonesian law (including Law No. 11 of 2008 on Electronic Information and Transactions, as amended) or the law of any country where your Subscribers are located;
  • is defamatory, threatening, harassing, hateful, discriminatory, or incites violence;
  • is sexually explicit, or sexualises or endangers minors in any way;
  • promotes gambling, illegal drugs, weapons, counterfeit goods or other regulated products in breach of law or Meta’s policies;
  • is fraudulent, deceptive or misleading, including phishing, pyramid schemes, get-rich-quick offers, fake reviews or impersonation;
  • contains malware, malicious links or code;
  • infringes anyone’s copyright, trade mark, privacy, publicity or other rights;
  • spreads misinformation about health, elections or civic processes; or
  • discloses someone else’s personal data without a lawful basis.

5. Prohibited conduct

You must not, and must not allow anyone else to:

  • scrape, harvest or export Subscriber Data beyond what Meta permits, or combine it with other data to build profiles for purposes the Subscriber would not expect;
  • use Subscriber Data for purposes unrelated to the conversation it was collected in, or share it with third parties without a lawful basis;
  • buy, sell or artificially inflate followers, comments, likes or engagement;
  • connect an Instagram account you do not own or are not authorised to manage;
  • attempt to circumvent Instagram rate limits, messaging windows, blocks or other restrictions, or Meta’s automation detection;
  • probe, scan, test or breach the security of the Service, or access data belonging to other Customers;
  • reverse engineer, decompile or copy the Service, or use automated tools to interact with it other than through features we provide;
  • resell, sublicense or provide the Service to third parties, or share one Account across unrelated businesses;
  • use the Service to send messages for political campaigning or to collect data about religion, health, sexual life, biometrics, criminal records or other special categories of personal data, unless you have a lawful basis and our prior written agreement;
  • misrepresent your identity, affiliation or the purpose of your messages; or
  • use the Service in any way that could damage, overload or impair it, or interfere with other Customers’ use.

6. AI features

If you use AI-enabled features, the AI Supplementary Terms apply in addition to this AUP. You must not configure AI replies to give the impression of professional medical, legal, financial or safety advice, to deceive Subscribers about whether they are interacting with an automated system, or to generate any content prohibited by Section 4.

7. Security and account hygiene

  • Keep your Account credentials and Instagram credentials confidential and use strong, unique passwords.
  • Remove team members’ access when they leave your organisation.
  • Tell us promptly at support@autodm.kalachakra.io if you discover a security vulnerability in the Service. Do not exploit it, access data that is not yours, or disclose it publicly before we have had a reasonable chance to fix it.

8. How we enforce this policy

We may, with or without notice depending on the severity and urgency:

  • ask you to change or remove an Automation or content;
  • pause specific Automations or disconnect an Instagram account;
  • suspend or terminate your Account;
  • report conduct to Meta, law enforcement or other authorities where we believe it is appropriate or required.

We try to be proportionate: a first, minor issue will usually get a warning; serious or repeated issues may lead to immediate suspension without refund. We also respond to notices from Meta and to reports from Subscribers. Our decisions are made in good faith on the information available to us. If you believe we have made a mistake, reply to the notice you received and we will review it.

9. Reporting abuse

If you believe an autoDM Customer is breaching this policy, email support@autodm.kalachakra.io with the Instagram account involved, a description of the conduct and, where possible, screenshots. We investigate every report and act on it where appropriate, but we may not be able to tell you the outcome.

10. Changes

We may update this AUP to reflect changes in law, Meta’s policies or how the Service is used. Material changes will be notified under the Terms of Service. Continued use of the Service after a change takes effect means you accept it.