Terms of Service

Effective 23 October 2026 · PT Kalachakra Wisnu Indonesia (“autoDM”)

In shortautoDM lets you automate replies to Instagram direct messages. You must be 18 or older, keep to Instagram’s rules and our Acceptable Use Policy, and you are responsible for the messages your automations send. Plans start with a 7-day free trial, are billed monthly or annually through DOKU, do not renew automatically, and are not refundable. These Terms are governed by Indonesian law.

1. Who we are and what these Terms cover

These Terms of Service (“Terms”) are an agreement between you and PT Kalachakra Wisnu Indonesia, a limited liability company incorporated in Indonesia (company registration no. 1283000740362) with its registered office at Epicentrum Walk Suite Building, 5th Floor, Office Suite South 529A, Rasuna Epicentrum CBD, Jl. HR Rasuna Said, Jakarta Selatan, DKI Jakarta, Indonesia, trading as autoDM (“autoDM”, “we”, “us”, “our”).

They govern your access to and use of the autoDM platform available at https://autodm.kalachakra.io, together with any related applications, features, content and support we provide (collectively, the “Service”).

The following documents form part of these Terms and are incorporated by reference. If there is a conflict, the document listed first prevails for the matter it specifically addresses:

AI Supplementary Terms (if you use AI-enabled features)
Acceptable Use Policy
Service Level Agreement
Data Processing Addendum
Privacy Policy and Cookies Statement

By creating an account, clicking “I agree”, or using the Service, you accept these Terms. If you do not agree, do not use the Service.

2. Definitions

Account: The autoDM account you create to access the Service.
Customer, you, your: The person or entity that holds the Account. If you create an Account on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and “you” refers to that organisation.
Connected Instagram Account: An Instagram professional account that you link to the Service through Meta’s official APIs.
Subscriber: An Instagram user who interacts with your Connected Instagram Account (for example by commenting, replying to a story, following, or sending a direct message) and whose interaction triggers or receives an Automation.
Automation: A rule, template, quick-reply menu, trigger or AI configuration that you set up in the Service to send messages to Subscribers.
Customer Content: Everything you upload to or create in the Service, including Automations, message templates, FAQs, product catalogues, business details and any other content you provide.
Subscriber Data: Personal data of Subscribers that we process on your behalf when running your Automations, including Instagram-scoped user IDs, usernames, names, profile pictures, and the content of comments and direct messages.
Meta: Meta Platforms, Inc. and its affiliates, which operate Instagram and the APIs the Service relies on.
Plan: A paid subscription tier for the Service, as described on our pricing page.

3. Eligibility

You may use the Service only if:

you are at least 18 years old and have the legal capacity to enter into a binding contract;
you are not prohibited from using the Service under the laws of Indonesia or the country where you are located;
your use of the Service, and of Instagram, complies with Meta’s terms and policies; and
we have not previously suspended or terminated an Account belonging to you.

The Service is available to businesses and to individuals who use Instagram for professional purposes. It is not intended for personal, non-commercial Instagram accounts.

4. Your Account

You must give accurate and complete information when you create your Account and keep it up to date. You are responsible for all activity under your Account, for keeping your login credentials confidential, and for restricting access to any team members you invite. Tell us immediately at support@autodm.kalachakra.io if you believe your Account has been accessed without authorisation.

If you sign in through Google, your use of Google Sign-In is also subject to Google’s terms.

5. Connecting Instagram

The Service works by connecting to your Instagram professional account through Meta’s official APIs. When you connect an account you:

confirm that you own or are authorised to manage that Instagram account and the Facebook Page it is linked to;
grant us the permissions requested in the Meta authorisation flow, which we use only to provide the Service;
agree to comply with the Meta Platform Terms, Instagram’s Terms of Use, Community Guidelines, Messaging Policies and any other Meta policies that apply to automated messaging; and
understand that Meta, not autoDM, controls the availability, rate limits, messaging windows and permitted uses of the Instagram API, and may change them at any time.

autoDM is an independent product. We are not affiliated with, endorsed by or sponsored by Meta or Instagram. You can disconnect your Instagram account at any time from your Account settings or from your Instagram app settings.

6. The Service

6.1 Rule-based automation

All Plans include rule-based automation: keyword auto-replies, message templates, quick-reply menus, and triggers based on Subscriber actions such as comments, story replies and follows. You decide what messages are sent, to whom, and when.

6.2 AI-enabled features

Some Plans include AI-generated replies, intent detection and hand-off to a human agent. These features are provided under the AI Supplementary Terms, which you accept by enabling or using them. Plans without AI features use rule-based automation only.

6.3 Changes to the Service

We develop the Service continuously and may add, change or remove features. We will give reasonable notice of changes that materially reduce the core functionality of your Plan. We may offer beta or preview features that are experimental, may be withdrawn at any time, and are provided without any commitment under the Service Level Agreement.

6.4 Support

We provide support by email during the hours and within the targets set out in the Service Level Agreement.

7. Free trial

New Accounts receive a 7-day free trial of the Service. One trial is available per Customer. At the end of the trial your Automations will stop running until you subscribe to a Plan. We may change or withdraw the trial offer, and may shorten or end a trial that we reasonably believe is being used in breach of these Terms. Content you create during the trial remains available if you subscribe within 30 days of the trial ending; otherwise it may be deleted under Section 15.

8. Plans, payment and billing

8.1 Subscriptions

Paid Plans are available on a monthly or annual billing cycle. The features, limits and prices of each Plan are described on our pricing page at the time you subscribe. Prices are stated in Indonesian Rupiah unless we say otherwise.

8.2 Payment

Payments are processed by PT Nusa Satu Inti Artha (“DOKU”), a licensed Indonesian payment service provider. We do not receive or store your full card number or bank credentials. By paying, you authorise DOKU to charge the payment method you select for the full price of the billing cycle you choose, and you agree to DOKU’s terms for that payment method.

8.3 No automatic renewal

Plans do not renew automatically. Before your billing cycle ends we will remind you by email and in the Service. If you do not pay for a new cycle, your Plan will expire and your Automations will stop running. Your Account and Customer Content remain accessible in read-only mode for 30 days after expiry so you can resubscribe or export your data.

8.4 No refunds

All payments are final. We do not provide refunds or credits for unused time, partial billing cycles, downgrades, or for periods when you did not use the Service, except where a refund is required by applicable law or we expressly agree to one in writing.

8.5 Price changes

We may change the price of a Plan. We will give you at least 7 days’ notice by email or in the Service before a new price applies to you. A price change never affects a billing cycle you have already paid for.

8.6 Taxes

You are responsible for any taxes, duties or withholding that apply to your purchase other than taxes on our income. If you are required by law to withhold tax, the amount payable to us is increased so that we receive the full Plan price.

9. Customer Content and Subscriber Data

9.1 Your ownership

You retain all rights in your Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process Customer Content solely as needed to provide, secure and improve the Service and to comply with law. This licence ends when the content is deleted from the Service, except for copies in routine backups that are purged under Section 15.

9.2 Your responsibility

You are responsible for your Customer Content and for every message your Automations send. You confirm that you have all rights, consents and permissions needed for your Customer Content and for messaging your Subscribers, and that your Automations and messages comply with applicable law, Meta’s policies and our Acceptable Use Policy.

9.3 Subscriber Data

As between you and us, you are the controller (pengendali data pribadi) of Subscriber Data and we are the processor (prosesor data pribadi) acting on your documented instructions. The Data Processing Addendum sets out our respective obligations. You are responsible for providing Subscribers with any privacy notices and for obtaining any consents that applicable law requires.

9.4 Usage data

We may collect and use aggregated or de-identified data about how the Service is used (such as message volumes, feature usage and performance metrics) to operate, secure and improve the Service. This data does not identify you or any Subscriber.

9.5 Feedback

If you send us suggestions or feedback, we may use them without restriction or compensation.

10. Acceptable use

You must use the Service in accordance with our Acceptable Use Policy. In particular you must not use the Service to send spam or unsolicited messages, to deceive or harass anyone, to collect data beyond what Meta permits, or to circumvent Instagram’s limits or policies. We may remove content, pause Automations or suspend your Account if we reasonably believe you have breached the Acceptable Use Policy.

11. Our intellectual property

The Service, including its software, design, interfaces, documentation, trade marks and all related intellectual property, belongs to us or our licensors and is protected by Indonesian and international law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own business purposes during your subscription and in accordance with these Terms. You must not copy, modify, reverse engineer, sublicense, resell, rent or create derivative works of the Service, or remove any proprietary notices. All rights not expressly granted are reserved.

12. Third-party services

The Service depends on services provided by third parties, including Meta (Instagram APIs), Anthropic (AI features), DOKU (payments) and our hosting providers. These third parties are listed in our Service Providers page. We are not responsible for the availability, accuracy or conduct of third-party services, and your use of them may be subject to their own terms. If a third party changes or withdraws a service we rely on, we may need to change or withdraw the affected feature.

13. Confidentiality

Each party will keep confidential any non-public information it receives from the other in connection with the Service, use it only for the purposes of these Terms, and protect it with at least reasonable care. This does not apply to information that is or becomes public without breach, was already known to the receiving party, is independently developed, or must be disclosed by law (in which case the receiving party will, where lawful, give prompt notice).

14. Suspension and termination

14.1 By you

You may close your Account at any time from your Account settings or by emailing support@autodm.kalachakra.io. Closing your Account does not entitle you to a refund.

14.2 By us

We may suspend or terminate your Account, pause your Automations or restrict features, with notice where practicable, if:

you breach these Terms, the Acceptable Use Policy or Meta’s policies;
your use creates a security, legal or reputational risk for us, other Customers or Subscribers;
Meta restricts, suspends or revokes our access to the APIs needed to serve your Account;
payment for your Plan has not been received; or
we are required to do so by law or a competent authority.

We may also discontinue the Service entirely on at least 30 days’ notice, in which case we will refund any prepaid fees for the period after discontinuation.

14.3 Effect

On termination your right to use the Service ends, your Automations stop, and Sections 9, 11, 13, 15, 16, 17, 18, 20 and 21 continue to apply.

15. Data after termination

You can export your Customer Content from the Service at any time before your Account is closed. After closure we delete your Account data within 30 days and purge it from backups within 90 days. Subscriber Data obtained from Instagram is deleted promptly when you disconnect your Instagram account or when we receive a deletion request through Meta. We may retain limited records (such as invoices and consent logs) for as long as the law requires.

16. Warranties and disclaimers

We will provide the Service with reasonable skill and care and in material accordance with its documentation. Otherwise, to the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that any message will be delivered or received, that Instagram will remain available, or that use of the Service will achieve any particular engagement, sales or other result. AI-generated content is subject to the additional disclaimers in the AI Supplementary Terms.

17. Limitation of liability

To the fullest extent permitted by law:

neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, data or business opportunity, however caused;
our total liability arising out of or relating to the Service and these Terms in any 12-month period is limited to the amount you paid us for the Service in that period;
we are not liable for any loss caused by Meta, Instagram or any other third-party service, or by actions you take or messages you send through the Service.

Nothing in these Terms limits liability for fraud, gross negligence or wilful misconduct, or any liability that cannot be limited by law.

18. Indemnity

You will defend, indemnify and hold us and our officers, employees and contractors harmless from any claim, loss, liability, cost or expense (including reasonable legal fees) arising from your Customer Content, the messages sent by your Automations, your relationship with your Subscribers, your breach of these Terms or Meta’s policies, or your violation of law or of a third party’s rights.

19. Changes to these Terms

We may update these Terms from time to time. For material changes we will give at least 14 days’ notice by email or in the Service before they take effect. If you continue to use the Service after the effective date you accept the updated Terms; if you do not agree, you must stop using the Service before that date. The current version is always available at autodm.kalachakra.io/legal/terms-of-service.

20. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia. If a dispute arises, the parties will first try in good faith to resolve it by discussion within 30 days of one party notifying the other in writing. Any dispute that is not resolved in that way will be submitted to the exclusive jurisdiction of the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan). The parties waive the application of Article 1266 of the Indonesian Civil Code to the extent that a court decision would otherwise be required to terminate these Terms.

21. General

Language. These Terms are made in Indonesian and English. In the event of inconsistency, the Indonesian version prevails, in accordance with Law No. 24 of 2009.
Entire agreement. These Terms, with the documents incorporated in Section 1, are the entire agreement between you and us about the Service and replace any earlier agreements.
Assignment. You may not transfer these Terms without our written consent. We may transfer them to an affiliate or a successor in a merger, acquisition or sale of assets.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including Instagram or API outages, internet failures, natural disasters, government action or labour disputes.
Severability. If any provision is unenforceable, the rest of these Terms remain in effect and the provision is modified to the minimum extent needed.
Waiver. A failure to enforce a right is not a waiver of it.
Notices. We may notify you by email to your Account address or through the Service. You may notify us at privacy@autodm.kalachakra.io.
Electronic agreement. You agree that these Terms, and your acceptance of them, are valid electronic transactions under Law No. 11 of 2008 on Electronic Information and Transactions, as amended.

22. Contact

PT Kalachakra Wisnu Indonesia (autoDM)
Epicentrum Walk Suite Building, 5th Floor, Office Suite South 529A, Rasuna Epicentrum CBD, Jl. HR Rasuna Said, Jakarta Selatan, DKI Jakarta, Indonesia
Legal: privacy@autodm.kalachakra.io · Support: support@autodm.kalachakra.io